Application Hosting: Windows Platform

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Part 1: Windows Platform

For Application Hosting on a Windows platform, the DTS works with customers to select an appropriate configuration based on the customer’s business needs. The following basic components are available for Windows platforms as part of the standard Application Hosting service. Additional processing capabilities are available through the add-on components that are available for this platform.

• Basic Components
  
  • Server operating system software
  • Server hardware
  • Data storage
  • 100 Mbps network connection
  • IP addresses
  • Software licensing and vendor contract administration
  • Operating system upgrades and maintenance (patches)
  • Operating system security administration
  • File system creation and maintenance
  • System administration including user account and disk management
  • Delegation to customer of user access administration
  • Anti-virus protection
  • Backup and Recovery including off-site storage
  • Monitoring and management
  • Technology Refresh on a four year cycle

The performance of a specific application is dependant on many factors, including most that are outside the scope of the system administrators. The systems are initially sized based on project recommendations and refreshed systems are sized based on historical information. Unplanned workload growth can affect the performance of any application. As requested by the customer, DTS will upgrade or replace servers to meet these new workloads.

Server Hardware

When customers choose the Application Hosting service using a Windows platform, procurement, installation, provisioning, and maintenance of server hardware by the DTS are included in the standard service.

When customers choose the Application Hosting service using a Windows platform, Dell Poweredge server equipment is included in the standard service. Customers have a choice of two server sizes: Tier I and Tier II.

Additional Storage

Additional storage is available for Windows platforms in increments of 1 GB.

Network Hardware

The standard Application Hosting service using a Windows platform includes one 100 Mbps network connection per server. Customers may configure servers for enhanced performance by choosing a faster network connection and/or multiple network connections. The available options are:

• 100 Mbps network connection
• 1000 Mbps network connection