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CA.mail Technical

Hardware

• The DTS hardware for CA.mail includes:
  
  • ARS server.
  • ACSLS server.
  • Blackberry ® server.
  • Bridgehead server.
  • Clarion Disk Library.
  • EUQ server.
  • Global Catalog server.
  • ISA server.
  • Mailbox server.
  • MessageStat server.
  • OWA Web server.
  • Public Folder server.
  • SQL Database server.
  • T10000 drives.
  • Trend Micro Control Manager server.
• The DTS software for CA.mail includes:
  
  • Control Manager Enterprise Software.
  • Exchange Software.
  • IMSS Software.
  • Legato Software.
  • MessageStat Software.
  • Networker for Cluster Software.
  • Networker for Exchange Software.
  • PowerPath Software.
  • Silo Software.
  • SQL Enterprise Database Software.
  • Web Certificates.
  • Windows Server Software.
  • Spam prevention Software.
  • Virus protection Software.

Security

Application Security

For the protection of the DTS and its customers, the particulars of the DTS security program are withheld. To obtain information about DTS security, please contact the DTS Customer Service Representative to schedule a confidential discussion. The items listed below include but are not limited to the methods in which the DTS secures its application assets:

• Vulnerability Scanning – The DTS follows a vulnerability management plan which enables proactive detection and remediation of security vulnerabilities. This is accomplished by employing tools and processes capable of detection and determining various types of vulnerabilities associated with a potential attack or compromise. The DTS manages processes that actively identify vulnerabilities, determine the risk the vulnerability poses and ensures the vulnerability can not be exploited to harm its customers.
• Risk Auditing & Reporting – The DTS performs regularly scheduled risk assessments on its network to assess security-related risks from internal and external threats to its information assets. These assessments do not interrupt day-to-day operations to its customers. Reports of these risk assessments can be shared with DTS customers if the audit reports a risk on said customer’s system.
• Patching – In a proactive effort to mitigate the risk of attack on hosted project, the DTS follows a regular schedule for patching its systems. Depending on the system hardware, application, and project requirements, patching frequency will fall under timeframes dependent upon the customer and/or DTS requirements. The DTS and customers will agree upon pre-determined timeframes for which the system can be placed off-line for the patching process to commence if necessary.

Physical Security

The DTS has the following physical security measures in place at each of the Data Centers:

• All DTS employees, vendors and consultants, and visitors must adhere to entry and exit procedures. A badging system is in place to identify individuals at all times.
• Policies and procedures are in place to set expectations to the DTS workforce and DTS visitors on appropriate business activities taking place within the Data Centers.
• Highly secured computer rooms have restricted access only to those staff whose job duties require access.
• Camera equipment is installed to monitor personnel activities and IT equipment.
• Security guards are stationed at each of the data centers 24 hours 7 days a week.

Network Security

Please refer to the Network service for Network Security. Network Technical