CALNET
CALNET 2 offers State and non-state agencies a comprehensive array of
telecommunications services throughout the State of California. Awarded on
January 3, 2007, CALNET 2 consists of four Master Service Agreements (MSAs). Each
MSA is a five-year contract and contains an option for two one-year extensions.
For information regarding Mandatory Services,
Delegations, and/or
Exemptions, please
refer to the State
Telecommunications Management Manual for additional information.
The CALNET 2 Services can be found at product catalog links below:
MSA 1: Voice, Data, and Video Services - AT&T
Core Services that include local voice, line-side and statewide end-to-end data services.
Product Descriptions:
Business Access Lines
Central Office Exchange Services
Central Office Trunks
IntraLATA Calling
Locally Based Automatic Call Distribution (ACD)
Local ACD Basic Agent Package
Local ACD Basic Supervisor's Package
Local ACD System Administrator Package
Local ACD MIS System
Local ACD Call Center Maintenance
Interactive Voice Response (IVR) System
Specialized Call Routing
Computer Telephone Integration
Voice Mail Services
Local Operator Services
Analog Service
Carrier DS0 Service
Carrier DS1 Service
Carrier DS3 Service
Gigabit Ethernet Metropolitan Area Network (MAN) Services
Multi Protocol Label Switching (MPLS) Services
Synchronous Optical Network (SONET)
ISDN Basic Rate Interface (BRI)
ISDN Primary Rate Interface (PRI)
Switched 56 - Switched Digital Service (SDS)
Frame Relay Service and Asynchronous Transfer Mode (ATM) Data Services
Hosted Digital Subscriber Line (DSL)
DSL Virtual Private Network
Managed Internet Service (MIS)
General Training Requirements
Cable and Wire Services
Services Related Hourly Support
Required CPE and Other Equipment
MSA 2: Long Distance and Network Based Services - AT&T
Long distance for voice services that include long distance voice network services
and functionality consisting of Inter-LATA, Inter-State, and International calling,
in addition to Network-Based Call Center solutions, 900 Services, Toll-Free services,
Operator services, Calling Card services, and Network Audio Conferencing.
Product Descriptions:
Long Distance Calling
900 Service
Network Based Automatic Call Distributor (ACD) Features
Network ACD - Basic Agent Package
Network ACD - Supervisor's Package
Network ACD - System Administrator's Software Package
Network ACD Management Information System (MIS) Tracking
Network ACD - Call Center Maintenance
Network Based Interactive Voice Response (IVR)
Computer Telephony Integration (CTI) for Network Based ACD
Toll Free Services
International Toll Free Services
Operator Services - Long Distance
Calling Card Service
Pre-Paid Calling Cards
Audio Conferencing
Net Conferencing Services
Training
Other Services
MSA 3: IP Voice, Data, and Video Services - Verizon Business
Internet Protocol services (i.e., Network-based Call Center solutions, managed IP
video conferencing and a variety of converged services) that enable the State to
provide its CALNET customers with hosted turnkey Voice Over Internet Protocol
(VoIP) solutions and a migration path to convergence as customers business needs dictate.
Product Descriptions:
Hosted Standalone IP Telephony Site Surveys, Network Designs and Implementation
Hosted Standalone IP Telephony Business Line Service
IP Phone Hardware CPE
Hosted Standalone IP Telephony Voice Mail Service
IP Audio Conferencing
Statewide Hosted Standalone IP Telephony Services in Additional Specific Geographic Locations/Availability
IP and Network IP Transport Services
Converged Services, IP Telephony Business Line Service
Converged Services, Interned Dedicated Access (IDA) Service
Converged Services, IP Flexible T1 Service
Converged Services, IP Telephony Voice Mail Services and Features
Converged IP Network Based Automatic Call Distribution (ACD)
IP Network Based ACD Agent Package Service
IP Network Based ACD Supervisor's Package Service
IP Network Based ACD System Administrator's Software Package
IP Network Based ACD Management Information System (MIS) Tracking for Each Contact Center
IP Network Contact Center Maintenance
IP Network Based Interactive Voice Response (IVR) Service
IP Network Based Specialized Call Routing (SCR) Service
IP Network Based Computer Telephone Integrated (CTI) Service
IP Network Based Managed IP Video Conference Service
Unified Messaging
Low Voltage Simple Wiring Services, Services Entrance, and Extended Termination
Station Wiring
Inside Wiring Services
Services Related Hourly Support
Converged Services, Required Premise Equipment (CPE)
MSA 4: Broadband Fixed Wireless Access Data Services - Verizon Business
Broadband fixed wireless access services that include alternatives to traditional
wire-line local loop service used to provide data services, and wire services through
a variety of wireless technologies provided in conjunction with wired date services to
form wireless-to-wired and wireless-to wireless end-to-end solutions.
Product Descriptions:
BFWA Data Channel Basic Line Rate Services and Features
BFWA Data Channel Enhanced Line Rate Services and Features
BFWA Data Channel Additional Line Rate (200k-700k) Services and Features
BFWA Data Channel Additional Line Rate (700k+) Services and Features
Wireline Data Channel Basic Line Rate Services and Features
Wireline Data Channel Enhanced Line Rate Services and Features
Additional Wireline Data Channel Line Rate Service (200k-700k)
Additional Wireline Data Channel Line Rate Service (700k+)
Low Voltage Simple Wiring Services, Services Entrance, and Extended Termination
Station Wiring
Inside Wiring Services
Services Related Hourly Support
