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CALNET Service Delivery

The DTS...

Service Level Management

This section is reserved for a future version (see the DTS Service Catalog Vision).

• The four CALNET MSAs have been awarded as follows:
  
  • MSA 1: Voice, Data, and Video Services - AT&T service level agreement (SLA)
  • MSA 2: Long Distance and Network Based Services - AT&T service level agreement (SLA)
  • MSA 3: IP Voice, Data, and Video Services - Verizon Business service level agreement (SLA)
  • MSA 4: Broadband Fixed Wireless Access Data Services - Verizon Business service level agreement (SLA)

Capacity Management

This section is reserved for a future version (see the DTS Service Catalog Vision).

Contingency Planning

This section is reserved for a future version (see the DTS Service Catalog Vision).

Availability Management

This section is reserved for a future version (see the DTS Service Catalog Vision).

Financial Management

This section is reserved for a future version (see the DTS Service Catalog Vision).