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Service Desk

The DTS Service Desk operates 24-hours per day, seven days per week, as a central point of contact for reporting, tracking and escalating incidents impacting DTS internal and external customers and for a prompt and efficient response to questions regarding system or job status, network issues, processing standards, hardware, software, terminals, and desktop computers.

Contact our Service Desk to report an incident (other than CALNET)

• Telephone:
• (916) 464-4311
• Remedy Web: Customers subscribe to Remedy Web in order to create and view Service Desk tickets.
• To request Remedy Web access, contact the DTS Service Desk. Allow approximately three business days for the processing of a Remedy Web subscription request.

If you already have a Remedy account, you can log in here:	Remedy Login

• Email: should be used for low-priority items only. For matters that require immediate attention, please telephone the Service Desk or create a Remedy Web Service Desk ticket.

DTShelp@dts.ca.gov

Contact our Service Desk to report an incident with CALNET

The DTS Service Desk has partnered with AT&T and Verizon for the CALNET Service Desk.

• CALNET:
• California Major Account Center (CMAC)
• AT&T and Verizon Business
• Telephone: (800) 303-0103
• Remedy Web: Customers subscribe to Remedy Web in order to create and view Service Desk tickets.
• To request Remedy Web access, contact the DTS Service Desk. Allow approximately three business days for the processing of a Remedy Web subscription request.

If you already have a Remedy account, you can log in here:	Remedy Login

• Email: should be used for low-priority items only. For matters that require immediate attention, please telephone the Service Desk or create a Remedy Web Service Desk ticket.

DTShelp@dts.ca.gov

Contact our Service Desk to report an incident with CALNET

The DTS Service Desk has partnered with AT&T and Verizon for the CALNET Service Desk.

• CALNET, MSA 1: Voice, Data and Video Service
• California Major Account Center (CMAC)
• AT&T
• Telephone: (800) 303-0103
• CALNET, MSA 2: Long Distance and Network Based Services
• California Major Account Center (CMAC)
• AT&T
• Telephone: (800) 303-0103
• CALNET, MSA 3: IP Voice, Data and Video Service
• Worldwide Customer Service Center
• Verizon Business Center
• Telephone: (877) 877-624-1210
• CALNET, MSA 4: Broadband Fixed Wireless Access Data Services
• Worldwide Customer Service Center
• Verizon Business Center
• Telephone: (877) 877-624-1210

Contact our Service Desk to request a maintenance schedule change.

Authorized customers may request a change to a system or network maintenance schedule by contacting the Service Desk or by sending an email to the Scheduling Unit at DTSched@dts.ca.gov . When making a request that will provide DTS with an advance notice of less than 10 days, customers must contact their CDD Representative.

• If the change duration is 1-7 days in advance: contact the Service Desk
• Telephone: (916) 464-4311

If the change duration is 8-30 days in advance: send an email to the Scheduling Unit at:	DTSched@dts.ca.gov

• Telephone: (916) 464-4311
• If the change duration is more than 30 in advance: submit a Request for Service, form DTS 098 to your CDD Representative.
• Form: DTS 098