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Home Service Catalog Home Page

Welcome to the DTS Service Catalog

The Department of Technology Services (DTS) serves the common technology needs of Executive Branch agencies and other public entities with accountability to customers for providing secure services that are responsive to their needs and represent best value to the State.

To pursue this mission, customers need to have accurate, current and timely information about services. The Service Catalog is designed to provide this information, and is an important tool to ensure the accuracy and consistency of communications with customers and other stakeholders.

The DTS Service Catalog provides an overview of services by describing each service component. For each service, the Service Catalog includes:

• A brief description of the service;
• Information about the service life cycle (emerging, mainstream, containment or retirement), hours of service, and how to access the service;
• Technical specifications;
• Security overviews;
• A description of the charges associated with the service, including invoice descriptions, codes and rates;
• Standards of service in relation to service delivery, including service level management; capacity management; contingency planning (continuity); availability management; financial management; and
• Contact information for inquiries and support.

While every service is described in the same format, each service has a different level of maturity. Over time, our Service Managers and Service Delivery Managers will update the Service Catalog to enhance and expand the information about our services. Our vision for our Service Catalog is for it to be a living document that is updated at least quarterly.

The DTS Service Catalog Vision...

The DTS Service Catalog is a living document that is updated at least quarterly.

The Service Catalog describes the standard components of the DTS services that are classified as mainstream. Customers that use custom or non-standard services may not find information about all aspects of their particular service(s) in this version of the catalog. We intend to expand and enhance the Service Catalog through a series of frequent updates. In the interim, if you have questions about our services, please contact Customer Delivery.

DTS Rates

The DTS Rates are based on a cost recovery methodology.

DTS Security

The DTS is committed to providing a secure environment to meet the needs of its customers. As part of this commitment, the DTS maintains an extensive security program that includes physical access control 24 hours per day, 7 days per week as well as event management and audit, intrusion protection, virus protection, and numerous other deterrent and detection methods.

What's New

• 05/01/2008 - Service Catalog Version 2.05.0 was published
• 06/01/2008 - Service Catalog Version 2.06.0 was published
• 07/01/2008 - Service Catalog Version 2.07.0 was published

Upcoming Schedule

• Service Catalog Version 2.08.0 - August 2008