Equipment Hosting - Customer Owned Equipment Managed Service (COEMS)

• There are 5 parts to review for Equipment Hosting.
  
  • Part 1: Choose an environment at Gold Camp (Cannery is a containment service location).
  • Part 2: Determine your cabinet requirements.
  • Part 3: Determine your "Remote Hands" requirements.
  • Part 4: Determine your add-on backup and restore requirements.
  • Part 5: Determine your add-on tape handling and verification requirements.

Service Classification (Emerging, Mainstream, Containment, Retirement)

This is a mainstream service.

Service Location (DTS Gold Camp, DTS Cannery, Client Site, Other Site)

The service is offered at the DTS Gold Camp data center.

Standard Service

This section describes the standard components of DTS services that are classified as mainstream. Customers that use custom or non-standard services may not find information about all aspects of their particular service(s) in this version of the catalog. We intend to expand and enhance the Service Catalog through a series of frequent updates that will begin this month. In the interim, if you have questions about our services, please contact Customer Delivery.

COEMS is the provision of space at a DTS data center for customer owned and maintained servers or telecommunications equipment. The COEMS service offers customers a secure place to physically house their hardware and other equipment. The DTS facility provides a high-security environment, including fire detection and suppression devices, multiple connection feeds, filtered power, backup power generators and other features to ensure the high availability customers require.

Features

• The DTS COEMS service has numerous features including:
  
  • Located in a Seismically-Neutral Area Outside the 200-Year Flood Plain
  • Network Access and a High-Speed Redundant Network Backbone
  • 24 x 7 Remote Hands Support - one hour per month is included. Additional hours are available for an additional charge
  • UPS and Diesel Generator Backup System
  • Fire Detection and Automatic Suppression System
  • Backup Support for Customer Systems, Applications and Data
  • Off-site Storage Services
  • Physically Secure Location for Equipment
  • Physically Secure Location for Work Areas for Customers

Security

Physical Security

The DTS follows industry best practices for the physical security of its data centers. Best practices state that processes and procedures should be established to ensure a safe and secure work environment for the entire DTS workforce and to secure the systems that reside at each data center.

As a result the DTS has developed strict security guidelines, policies, and procedures. These ensure that the DTS technical resources are properly protected, that the integrity and privacy of confidential information is maintained, and that information resources are available when they are needed.

Part 1: Gold Camp Facilities

• Located in a Seismically-Neutral Area Outside the 200-Year Flood Plain
• UPS and diesel generator backup systems
• Fire detection and automatic suppression system
• 24 x 7 physical security
• A 2 port adapter with a wiring patch panel within each DTS supplied cabinet

Part 2: Cabinet

The DTS offers three options for cabinets:
(Option 1) Full Cabinet (approximately 42 Rack Units (RUs).
(Option 2) Half Cabinet (approximately 20 RUs).
(Option 3) Customer Owned Cabinet.