Home Help

Help

The DTS...

FAQ

• FAQ: - is a page of frequently asked questions and responses.

Site Map

• Site Map: - is a page of links to all of the Service Catalog web pages.

GAAIT

• GAAIT: - is the Glossary, Abbreviations, Acronyms, Initialisms and Terms for the Service Catalog.

A-Day-In-The-Life

• ADITL: - is "A-Day-In-The-Life", a step-by step procedure to order one of our services.

ENews

• ENews: - Subscribe to our Electronic News (ENews). This service will keep you informed of the latest information regarding system changes, upcoming events, presentations and much more.

Technical Help

If you are experiencing problems with the servicecatalog.dts.ca.gov website, check the following list before contacting the servicecatalog.dts.ca.gov Webmaster:

* Older Version of Browser

You should be using either Microsoft Internet Explorer (IE), version 4.0 or higher with Service Pack 1 (IE 5.0 preferred) or Netscape, version 4.0 or higher. If you are using an older version of either of these browsers, you will need to upgrade it.

* Web Traffic

The servicecatalog.dts.ca.gov website may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.

* Your Internet Service Provider (ISP)

Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).

* Your Modem

Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it, since it is also probably causing you problems accessing the web in general.

* Memory

Though our web pages aren't overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.

If you still need assistance, contact the Service Catalog Webmaster