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| CICS |
Customer Information Control System |
| CMS |
Centrex MManagement System |
| CMS |
Conversational Monitor System |
| COBOL |
Common Business Oriented Language |
| Cold Site |
An alternate site that may include a
minimal preparation but which would require structural and equipment
additions and enhancements to be suitable for operational use such as
a data left. Cold sites frequently require additional wiring,
communications lines, power enhancements, etc., before being equipped
for recovery. Reliance on a cold site for recovery is only appropriate
for applications or systems that can afford to be down for a week or
more. |
| Common Business Oriented Language |
The IBM Enterprise COBOL for z/OS Language Compiler Version 3.4.1 is
available on the DTS Gold Camp SY2 and Triplex (SY4, SY5 and SY6)
mainframe systems. The new release is available in conjunction with
the upgrade of the z/OS mainframe operating system to z/OS 1.7. |
| Containment (Service, Service Component,
Hardware, Software, Technology) |
Containment services are DTS services that are in production use
within the DTS; however, the DTS
prefers to discontinue them because there is successor technology or
because the technology or service is no longer economically or
technically viable. The DTS encourages its customers to evolve away
from Containment services. The DTS will not introduce additional
occurrences of Containment technology into the production
environment.
See Service Classification. |
| Conversational Monitor System |
Conversational Monitor System (CMS) refers to VM-CMS,
or more commonly VM/CMS. VM/CMS is a group of IBM virtual machine operating systems. |
| Courier |
Courier is a service component
that the DTS currently includes in certain services. It is available
between the DTS and the customer, or
between the DTS and another secure location. |
| COBOL |
Common Business Oriented Language |
| CSS |
Customer Service System |
| Customer Account Codes |
Account codes are developed by the
customer departments as a method to identify and track internal
utilization of the services provided by the DTS. The account codes could
be configured to define internal users, projects, locations, types of
services or any other qualifier determined necessary by the individual
departments. Account codes must begin with the DTS assigned customer
billing prefix. The account codes contain ten total characters and
must begin with the assigned user code. The remaining eight characters
(seven characters for County Departments and Superior Courts) may be
any combination of numbers for letters as determined by the individual
departments. |
| Customer Information Control System
(CICS) |
Customer Information Control System
(CICS) is an IBM mainframe application for z/OS that the DTS
offers as a service component of the Application Hosting service. |
| Customer Service System |
As part of the consolidation efforts at
the DTS, the service request (SR) systems were integrated into an
enhanced Customer Service System (CSS). The DTS offers this system
for customers to request a service from the DTS. |
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| Data Backup |
Data Backup is a service component that
the DTS currently offers as part of the standard Hosting Services
for applications and customer owned equipment. The DTS performs
backups of hosting environments to ensure the integrity of
customer data, as well as the ability to recover data as
needed. The DTS monitors system backup logs to
ensure that all backups are completed successfully. If a backup
fails, the DTS identifies and corrects the problem to ensure the
systems are properly backed up. |
| Data Storage |
Data Storage is a service component
that the DTS currently offers as part of the standard Hosting Services. The
DTS provides secure storage for data. Tape library
and off-site storage are options within Data Storage. |
| Daily Change Requests Report |
The DTS offers a Daily Change Request
Report for customers to monitor the DTS Change Management
activities. |
| DB2 |
DB2 is an IBM relational database management
system that is currently supported by the DTS. |
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| Emerging (Service, Service Component,
Hardware, Software, Technology) |
Emerging services are DTS services that are not currently deployed in production
within the DTS. They are tracked and may be tested for potential
use within the DTS in the future. When an Emerging service is moved
into the production environment, it is re-classified as Mainstream.
See Service Classification |
| Extended Hours |
See Service Hours |
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| File Transfer Protocol (FTP) |
File Transfer Protocol (FTP) is used to
exchange files over the internet. FTP is commonly used to download or upload
a file between a server and a work station or desktop using the internet. |
| Force Majeure |
(French for "greater force") is a
common clause in contracts which essentially frees one or both
parties from liability or obligation when an extraordinary event or
circumstance beyond the control of the parties, such as war, strike,
riot, crime, act of God (e.g., flood, earthquake, volcano), prevents
one or both parties from fulfilling their obligations under the
contract. |
| Frame Relay |
Frame relay is used to connect local
area networks with wide area networks, and between end points in a
WAN. |
| FTP |
File Transfer Protocol |
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| GAAIT |
Glossary
Abbreviation
Acronym
Initialism
Term |
| Glossary |
A collection of specialized terms and
their meanings.
See GAAIT. |
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| Health Insurance Portability and
Accountability Act (HIPAA) |
The privacy provisions of the federal
law, the Health Insurance Portability and Accountability Act of 1996
(HIPAA), apply to health information created or maintained by health
care providers who engage in certain electronic transactions, health
plans, and health care clearinghouses. The Department of Health and
Human Services (HHS) has issued the regulation,"Standards for
Privacy of Individually Identifiable Health Information," applicable
to entities covered by HIPAA. The Office for Civil Rights (OCR) is
the Departmental component responsible for implementing and
enforcing the privacy regulation. |
| HIPAA |
Health Insurance Portability and
Accountability Act |
| Hot Site |
A facility with all the necessary
infrastructure and equipment necessary to enable the rapid recovery
of an organization’s mission-critical applications. Hot Site as an
option of the Disaster Recovery.
|
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| Initialism |
An abbreviation formed from initial
letters (e.g. File Transfer Protocol is abbreviated "FTP")
See GAAIT. |
|
Information Technology Infrastructure Library (ITIL) |
The Central Computer and
Telecommunications Agency created the IT Infrastructure Library®
(ITIL). ITIL is a widely accepted approach to Information Technology service
management. ITIL provides a cohesive set of best practices, drawn
from the public and private sectors internationally. It is supported
by a qualifications scheme, accredited training organizations, and
implementation and assessment tools. |
| ITIL |
Information Technology Infrastructure Library |
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| JCL |
Job Control Language |
| JCLCHECK |
JCLCHECK is a mainframe system utility
that checks JCL before execution to ensure a job will not fail due
to JCL-related errors. JCLCHECK z/OS Release 7.1 is available on
the DTS Gold Camp SY2 and Triplex (SY4, SY5 and SY6) mainframe
systems. |
| Job Control Language |
Job Control Language (JCL) is used to communicate
with the MVS operating system. JCL statements provide information so that a
mainframe computer can execute a program or procedure, request resources,
define input and define output. |
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| LAN |
Local Area Network |
| Local Area Network (LAN) |
A LAN (local are network) is a computer
network within the customer private network. A LAN enables sharing of local
computing resources, including business applications and print services. |
| ListServ |
ListServ is a bulk email tool that the DTS curently offers.
ListServ allows customers to modify and customize distribution lists.
The server hardware, operating system, and web software for ListServ are maintained by
the DTS. |
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| MAN |
Metropolitan Area Network |
| Mainstream (Service, Service Component,
Hardware, Software, Technology) |
Mainstream
services are DTS services that are available for production use by the DTS and its
customers. The DTS will add more occurrences of Mainstream services
within the production environment for existing and new customers.
See Service Classification |
| Maintenance Hours |
See Service Hours |
| Metropolitan Area Network (MAN) |
MAN is part of the Network service that the DTS currently
offers. A MAN connection uses a high speed circuit within a
city to connect a customer location to the statewide network
(CSGnet). |
| Monthly Workload Measurement Report
(MWMR) |
The DTS publishes a Monthly Workload
Measurement Report (MWMR). This
report provides monthly information on system availability, resource
usage, and services. All charts throughout the report show DTS
system usage and service workload measurements over the past year. |
| MWMR |
Monthly Workload Measurement Report |
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| Outlook Web Access (OWA) |
Outlook Web Access (OWA) is a feature
that the DTS currently offers as part of the standard CA.mail service. It
provides secure, web-enabled access from the Internet to a user
mailbox. |
| OWA |
Outlook Web Access |
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| PC SAS |
PC SAS allows a user
to remain in the MS Windows environment while still making use of
the WRDS Unix system's resources. PC SAS/CONNECT allows the user to
use the computing capabilities of a PC and the WRDS Unix
server simultaneously. |
| Permanent Virtual Circuit |
A permanent virtual circuit (PVC) is a
software-defined logical connection in a network such as a frame
relay network. A feature of frame relay that makes it a highly
flexible network technology is that users (companies or clients of
network providers) can define logical connections and required
bandwidth between end points and let the frame relay network
technology worry about how the physical network is used to achieve
the defined connections and manage the traffic. In frame relay, the
end points and a stated bandwidth called a Committed Information
Rate (CIR) constitute a PVC, which is defined to the frame relay
network devices. The bandwidth may not exceed the possible physical
bandwidth. Typically, multiple PVCs share the same physical paths at
the same time. To manage the variation in bandwidth requirements
expressed in the CIRs, the frame relay devices use a technique
called statistical multiplexing. |
| POD |
Point of Demarcation |
| Point of Demarcation (POD) |
A Point of Demarcation is the network
point where the DTS network interfaces with the customer private
network. It is the point where ownership or control
interfaces. |
| Point of Presence (POP) |
A Point of Presence is a physical network
access point. An internet POP is a point where a network connects to the internet.
It requires equipment, usually including servers, routers
and/or switches. |
| POP |
Point of Presence |
| Primary Hours |
See Service Hours |
| Public Folder |
A Public folder is a feature that the
DTS currently offers as part of the standard CA.mail service. They are
repositories for information that different users on the same email
system can use to share information. Customers can store business
contacts, meeting minutes, policy and procedure documentation, as
well as task lists and notes. Public folders can also contain
custom forms for contributing and reviewing information, rules, and
views for finding and organizing information. |
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| RACF |
Resource Access Control Facility |
| Resource Access Control Facility (RACF) |
RACF is an IBM software product. It is
a security system that provides access control and auditing
functionality for the z/OS and z/VM operating systems. In addition
to being one of the most mature and scalable security monitors in
computing, it has some interesting features that are not often found
in Microsoft Windows or Unix environments. It can, for example, set
permissions for file patterns — that is, set the permissions even
for files that do not yet exist. In
other words, RACF stores security policies rather than just
permission records. |
| Retirement (Service, Service Component,
Hardware, Software, Technology) |
A Retirement
service is a DTS service that is in production use within the DTS; however,
the DTS is at risk by continuing to provide it, typically because
vendor support is no longer available. The State could justify
projects aimed solely at eliminating the use of Retirement
technology. The DTS may assist its customers in evolving away from
Retirement services and the DTS will not introduce additional
occurrences of Retirement technology into the production
environment.
See Service Classification |
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| Service Category |
DTS services are
grouped into categories based on similarities among the services.
This enables a particular service or type of service to be located
more easily within the DTS Service Catalog. The DTS Service
Categories are:
- Hosting Services
- Network Services
- Recovery Services
- Training Services
|
| Service Classification |
DTS services are
grouped into four classifications based on the DTS
lifecycle of the technology (hardware, firmware or software). The
Service Classifications are Emerging, Mainstream, Containment, and
Retirement. |
| Service Hours |
The DTS describes Service Hours to explain when a
service is available to customers and to indicate when certain support and
performance levels are available for it.
I. Standard Service
For a standard service, Service Hours are made up of three elements:
(1) Primary Hours:
(a) The maximum support available for a service is offered during Primary Hours.
(b) Operational performance of a service is optimal during Primary Hours.
(c) The highest service level objective for a service applies to the Primary Hours.
(2) Extended Hours:
(a) Support for a service during Extended Hours is likely to be less than what is provided
during Primary Hours. For example, response and resolution time for incidents may be
longer during Extended Hours because technical resources may be on-call vs. on-site.
(b) Performance for a service may be less during Extended Hours than what is provided during
Primary Hours. For example, response time may be slower during Extended Hours because
backup jobs may be running.
(c) A service level objective assigned to Extended Hours is typically lower than a similar
objective that is assigned to Primary Hours.
(3) Maintenance Hours
(a) Maintenance Hours are periods when the DTS installs upgrades and patches, performs
repairs, and conducts proactive testing. These activities may affect the performance
or availability of a service. Customers should expect that a service may be unavailable
during Maintenance Hours. If a service is available during this period, its performance
may be less than what is available during Primary Hours.
II. Non-Standard Service
If a customer has negotiated Primary Hours in excess of what is defined for a standard
service, the negotiated agreement describes a non-standard service. These additional
hours are identified as Custom Primary Hours. |
| Service Level Objective |
A Service Level
Objective (SLO) is a measurable target (value) that describes the
performance that a DTS customer can expect to receive. For example, an
SLO for the availability of a service would be represented as a
percentage of the total possible time that the service could be
available in a particular reporting period. |
| Service Level Agreement |
The DTS Service Level Agreement (SLA)
is made up of 3 parts: an Introduction; a Service Overview, and one
Service Level Description
for each DTS service identified in the Agreement Summary section
of the corresponding Inter-Agency Agreement. Together, Inter-Agency Agreement
and the Service Level Agreement describe the complete agreement
established between the DTS and a customer. |
| Simple Mail Transfer Protocol (SMTP) |
Simple Mail Transfer Protocol (SMTP)is
used to send email messages between email servers or between an email server
and an email client. |
| SLA |
Service Level Agreement |
| SLO |
Service Level Objective |
| SMTP |
Simple Mail Transfer Protocol |
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| Term |
A word or phrase that has a precise
meaning to a particular profession (e.g. SLA Terms)
See GAAIT. |
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| USCCOPY |
USCCOPY (also known as COPYMACS) is a
file copying utility. The Department of Technology Services
retired USCCOPY in April 29, 2007. |
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| WAN |
Wide Are Network |
| WebSphere |
A brand of proprietary IBM middleware software
products that are designed to setup,
operate and integrate e-business applications across multiple
computing platforms using Web technologies. |
| Wide Area Network (WAN) |
WAN is part of the Network service that the DTS currently
offers. A WAN is a computer network that connects a customer
location with other locations and sometimes to the internet to enable
communications among the
locations. The statewide network (CSGnet) is an example of a WAN. |
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