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Network

• There are 6 parts to review for Network
  
  • 1: Determine your requirements for Access Equipment.
  • 2: Determine your requirements for Access Site Support.
  • 3: Determine your requirements for an Access Circuit.
    
  • 4: Determine your requirements for Statewide Bandwidth Support.
  • 5: Determine your requirements for Statewide Bandwidth Usage.
  • 6: Determine if you require Non-DTS Access.

• The DTS operates a statewide Wide Area Network (WAN). Customers in remote offices can access their business applications residing at:
  
  • The customer headquarters site
  • Another remote office
  • Any DTS-hosted server
  • Any business partner hosted server
  • The Internet

  Service Classification (Emerging, Mainstream, Containment, Retirement)

  This is a mainstream service.

  Service Location (DTS Gold Camp, DTS Cannery, Client Site, Other Site)

  The service is offered in California.

  Standard Service

  This section describes the standard components of DTS services that are classified as mainstream. Customers that use custom or non-standard services may not find information about all aspects of their particular service(s) in this version of the catalog. We intend to expand and enhance the Service Catalog through a series of frequent updates that will begin this month. In the interim, if you have questions about our services, please contact Customer Delivery.

Security

The DTS employs various security tactics and devices to ensure that the data center network infrastructure is safe and secure from unauthorized access attempts. The methods that the DTS uses to secure customer information include but are not limited to:
1. Routers
2. Firewalls
3. Intrusion Prevention Systems (IPS)

1: Access Equipment Lease

• Customer leases access equipment (e.g., router, LAN switch, firewall) from the DTS.
• Lease rate is based on the average cost of the remote site device. Unique configurations are individually priced for each customer.
• For maintenance only customers, the rate will not include the hardware cost.
• DTS provides technology refresh, based on an estimated five-year life of equipment when the access equipment is leased.

2: Access Site Support

The DTS Network service includes network management and support of applicable access equipment and circuit. Several premium choices are available under this service.



Connection Styles: The customer may choose from the following connection styles for each site to the nearest DTS CSGnet Concentrator site in order to gain access to the statewide network. Styles "b" through "g" are additional support services available regardless of how the equipment was procured.



• a. DTS-provisioned Router - DTS manages the access circuit and equipment located at the customer site.
  
  • DTS configures and installs the access router at the customer site, refreshes the access router, orders the circuit, and coordinates installation.
  • DTS addresses security exposures that surface regarding the access equipment or its configuration.
  • DTS manages the statewide network up to the port in the access equipment that is connected to the customer infrastructure at the remote site.
  • DTS maintains historical data on access circuit traffic utilization and re-transmissions.
  • DTS Network Event Manager monitors network connectivity to the access equipment at the customer remote site.
  • Customer can elect to have the traffic encrypted from their access site to a CSGnet Concentrator site.
    
• b. DTS-provisioned Firewall - The firewall function at the access site provides the customer with additional traffic restrictions that help defend the site from network threats.
  
  • Firewall function may be delivered as a hardware appliance or as an embedded software function.
  • DTS will initiate enhancements to the DTS equipment when security exposures are identified.
    
• c. DTS-provisioned LAN Switch - DTS provisions and manages LAN infrastructure at the remote site in addition to access to the statewide network.
  
  • DTS configures and installs the remote site equipment at the customer site.
    
• d. DTS-provisioned Router Configured for High Availability - DTS provisioned and managed network access technology and the remote site is connected to two different CSGnet Concentrator sites in the DTS wide area network (WAN).
  
  • Customer may elect additional router to be used in the event of a failure of the primary router, paying DTS the appropriate Rate 1 charge for each router.
    
• e. Access to the DTS WAN using Metropolitan Area Network (MAN) Services - Features an extremely high bandwidth redundant transport infrastructure.
  
  • Only available to customers in high population density areas where the customer site is relatively close to a DTS CSGnet Concentrator site.
    
• f. Access to the DTS WAN using a site-to-site VPN - Customer subscribes to DTS provisioned and managed network access technology that is based on Virtual Private Network (VPN) technology from the customer site to the DTS WAN using the public Internet.
  
  • DTS manages the VPN and equipment located at the customer site that is owned by DTS.
  • Customer orders the Internet access facilities and coordinates its installation to assure connectivity between the statewide network and the customer site.
    
• g. Customer HUB Networking - Customer connects one site to a CSGnet Concentrator site on the statewide backbone and many other sites are connected to the first site.
  
  • All sites are supported by the DTS. The DTS manages the equipment located at the customer site that is owned by the DTS.
  • Rate includes provisioning the access equipment at the customer location and the cost of monitoring the carrier circuits to the access equipment in the customer remote sites.
    

3: Access Circuit

The customer may use any CALNET technology to connect the access site to a CSGnet Concentrator site.
• Essentially a "pass-thru" of the CALNET bill for the access circuit, plus a nominal DTS handling charge.
• Carrier and DTS installation fees apply.
  

4: Statewide Backbone Support

All of the support effort for the statewide WAN is included in this charge. It recovers cost of the equipment in the backbone, the network management and support costs relative to the backbone and statewide WAN. Cost recovery of the statewide backbone circuits is accomplished using Rate 5. The customer may choose one of the following transport styles to be used within the statewide network between primary data center facilities and CSGnet Concentrator sites.
• 1. General Internet Protocol Network
  
  • Includes open access to the Internet.
  • Includes access to DTS-managed servers, including the mainframe systems.
  • Includes tunnels between a customer remote site and another customer site, such as the customer headquarters site, upon request.
• 2. Private, Statewide Internet Protocol Network
  
  • Each access router is provisioned with access lists that restrict user access to destinations that are known to meet business needs.
  • This network is protected from the Internet with a firewall-based infrastructure.
  • Includes access to DTS-managed servers, including the mainframe systems.
  • Applicable DTS installation fees are charged separately.

5: Statewide Backbone Bandwidth Usage

All of the backbone circuit costs are recovered with this charge.

• This rate is 25% of Rate 3 (circuit costs) for each site, based on the current ratio of backbone circuit costs to access circuit costs.
• This rate will not be applied to backup circuits that do not have active traffic/utilization.
  

6: Non-DTS Access

The DTS offers access to other systems through our Network service:
(a) The Department of Motor Vehicles (DMV)
(b) The State Controllers Office (SCO)