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Recovery

• There are 5 parts to review for Recovery
  
  • Part 1: Determine your requirements for a hot-site environment .
  • Part 2: Determine your requirements for disk storage.
  • Part 3: Determine your requirements for tape storage.
  • Part 4: Determine your requirements for off-site readiness (e.g. hot site, warm site, cold site).
  • Part 5: Determine your requirements for a network connection to the off-site location.

  Service Classification (Emerging, Mainstream, Containment, Retirement)

  This is a mainstream service.

  Service Location (DTS Gold Camp, DTS Cannery, Client Site, Other Site)

  The Recovery service is offered at the Gold Camp and Cannery data centers.

  Standard Service

  

  This section describes the standard components of DTS services that are classified as mainstream. Customers that use custom or non-standard services may not find information about all aspects of their particular service(s) in this version of the catalog. We intend to expand and enhance the Service Catalog through a series of frequent updates that will begin this month. In the interim, if you have questions about our services, please contact Customer Delivery.

  DTS promotes business continuity planning and coordinates and assists customers with operational recovery and disaster recovery requirements. The DTS offers consulting to customers to develop, implement and test their recovery plans.

  • The DTS responsibilities for the Recovery Service include:
    
    • Service Desk functions during recovery testing (Remedy, Incident Management, Problem Management)
    • Service Desk functions following a disaster (Remedy, Incident Management, Problem Management)
    • Recovery testing
    • Tape shipping reports
    • Backup of customer applications prior to a disaster
    • Backup of customer data prior to a disaster
    • Detailed scripts for the recovery vendor to implement the recovery environment
    • Change Management for the recovery environment prior to a disaster
    • Managing the hot-site vendor prior to a disaster
    • Procedures for defining a disaster, formally declaring a disaster, customer notifications, damage assessments
  • The Customer responsibilities for the Recovery Service include:
    
    • Managing staff and preparing staff for recovery testing
    • Change Management for hardware and software configuration prior to a disaster
    • Change Management for recovery procedures prior to a disaster
    • Customer Recovery plans
    • Security guidelines for applications and data while in transit
    • Managing Backups following the recovery until migration back to the normal facility
    • Change Management for the recovery environment following a disaster

  Part 1 Environment

  Hot-site processing is offered to customers for their critical applications. DTS arranges for a hot-site processing location to those customers requiring restoration of services within 72 hours after a disaster. The DTS works with the customer to define the hot-site environment (platform, software, database, storage, backup and restore, output, and other needs) and obtains a quote from the contracted vendor.

  Part 2 Disk Storage

  The DTS offers disk storage to customers so that the DTS and customers can complete failover tests.

  Part 3 Tape Storage

  Off-site storage is offered to customers for storage of their vital electronic data processing files away from their primary business location. In the event of a disaster that affects their primary business location, customers will be able to restore vital electronic records and recover processing capabilities while restoring normal business functions. Depending upon customer requirements, the DTS will provide off-site storage at the DTS, another Sacramento location or outside of the Sacramento area.

  Part 4 Off-site Readiness

  The DTS offers Recovery services for all of the platforms that are available as part of the Application Hosting service. If customers using the Equipment Hosting (COEMS) service want to arrange for Recovery services, the DTS will work with the customer to obtain hot-site services from the DTS contracted vendor.

  Part 5 Network Connectivity

  Network recovery/Point of Presence (POP) is offered to customers to provide for recovery of communication circuits disabled by a disaster in which a POP site has been destroyed.