Recovery FAQ (Frequently Asked Questions)

The Department of Technology Services presents the following questions and responses to help the Service Catalog users/customers learn how to use the Service Catalog to evaluate, select and utilize DTS services and products.

---

QUESTION: What is meant by "Critical Criteria" for Recovery Services?

RESPONSE: Critical criteria include those systems whose loss or unavailability may adversely affect public health, safety or welfare; the continuation of vital programs and services; or the fiscal or legal integrity of State operations.

• Public Safety - A disruption in processing public safety applications would pose an immediate threat to the public health and safety.
• Public Service - A disruption in processing public service applications would adversely impact the ability to provide services to recipients of State benefits or entitlements.
• Financial - A disruption in processing financial applications would seriously impair the ability to collect and disburse revenues, including State and pension fund payroll and welfare and employment benefits or entitlements.
• Legal - A disruption in processing legal applications would result in a breach of legal obligations through non-compliance with statutory or regulatory requirements which could result in financial and other losses associated with penalties, interest and litigation.

---

QUESTION: What is the state law for operational recovery?

RESPONSE: Government Code Section 11773 requires State agencies to develop operational recovery plans for their information technology activities. Recent State Administrative Manual revisions require each agency to have a current and acceptable Operational Recovery Plan on file before any information technology project, including workgroup computing projects, are initiated.

---